apm.iiap@paa.gov.pk

Feedback & Complaints

The Passenger Feedback & Suggestion Cell (PF&SC) at IIAP is dedicated to the expeditious disposal of complaints and the continuous improvement of passenger facilities.

Modes of Complaints

If your concerns are not resolved by the airline or handling agents, you may contact the CAA through these official channels:

Register
Registers & Boxes

Located in Departure Lounges, Information Desks, and Concourse Halls.

Phone
Contact Number

111-222-444

Direct assistance for immediate concerns.

Email
Official Email
feedback.IIAP@caapakistan.com.pk apm.IIAP@caapakistan.com.pk
Online E-Complaint System

Resolution Procedure

01.
Registration: Complaints are scrutinized by the PF&SC and assigned a unique Tracking Number.
02.
Investigation: Forwarded to the relevant CAA section, airline, or agency for immediate action.
03.
Interim Reply: You will receive a status update within 48 hours.
04.
Final Resolution: A formal reply is provided once comments from the concerned office are received.
05.
Follow-up: Continuous monitoring until the matter is fully settled.
Complaint Flowchart

On-the-spot issues? Please contact the Duty Terminal Manager (DTM), Duty Facilitation Officer (DFO), or Duty Vigilance Officer (DVO) for immediate resolution.